Owns CloudCastle's technology end to end and set the direction behind its most advanced work. A small CloudCastle app on each computer reports its health and carries out approved work. The automation that spots and fixes problems runs in CloudCastle's own service.
He keeps that automation honest: it handles routine work, keeps a record, and hands off to a person when it needs one. Hunter's question is whether the system is correct; Michael's is whether it is clear to the person it happened to. Both have to be yes before anything ships.
Engineering is the family trade on every side, several generations deep. Taking things apart until they made sense came well before it was a job.