Support
Ask about the product, get help, or sort billing. Tell us your company and computer.
Contact
Reach a human.
Tell us what you need and a person from our San Antonio team answers. Nothing here depends on your computer having a mail app set up.
Tell us what you need
Send it straight through
This reaches the same desk as the email address below. Business and provider plans start here.
Got it — that is filed with our team in San Antonio. A person replies to the
address you gave, usually the same working day.
How to reach us
Support, sales, and where we are
One address reaches everyone.
Plans and onboarding
Home and Business accounts can start online and choose any combination of the three services.
Real-time Tech Support
Add support for each enrolled computer, including routine upkeep and remote help from a technician when you ask.
CloudCastle is based in San Antonio, Texas — an American company. About the founders
What happens next
A real person answers
Real people answer from San Antonio and teams on both coasts — never a bot.
- Your company name, and the site if you run several
- The device name or id, for a single machine
- What you expected, and what happened instead
- A timestamp and screenshot, for anything in the console
Already a customer? Skip the email — check your console first.
Hours and booking
Pick a time that suits you
We work tickets 10 AM to 6 PM Central, Monday through Friday. Outside those hours you can still write in — we pick it up the next working morning.
A question about CloudCastle
Email us any time. If it needs a live session to sort out, say so and we will agree a slot inside those hours.
Book live help
Tell us the day and time you want and we confirm it by email. Send these four things and there is nothing else to go back and forth about:
- The date you want
- A time between 10 AM and 6 PM Central
- Your time zone, if it is not Central
- Which computer, and what needs doing
Booking runs over email today. Self-service calendar booking is coming; until it is live, email is the way to lock in a time.
Look before you write
The product page covers what we do. Pricing covers cost and the trial.